FillZ Newsletter

February, 2010

Dear Sellers,

Spring is almost here and there couldn't be a better time to try new things. Are you looking to sharpen that competitive edge? Try our Premium Service with all the features of your Standard Account plus:

Re-pricing for up to 10,000 inventory items hourly
Repricing using Amazon.com, Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr and AbeBooks competitive pricing data
Automated re-pricing
Unlimited FREE customized script development for the first month, and up to two hours of free script work every month after
Dedicated Account Manager (e-mail and phone support)

Interested in hearing more about upgrading to the FillZ Premium Service? Please contact us for all the details!

Happy Selling!

Jessica

Updates

FillZ Maintenance Schedule - We've changed our maintenance schedule for the spring season and FillZ will now perform maintenance on a bi-weekly schedule. Maintenance will be scheduled every second Tuesday evening, typically between 8pm and 10pm PST. Please keep an eye on the FillZ forum for a more detailed post the Monday before maintenance and also for the red message on each page of your FillZ account on the day of maintenance.

Upcoming Trade Shows

CAMEX - Marc and Shaun will be in attendance at CAMEX (Campus Market Expo) in Orlando, Florida from March 13th to 15th, 2010. Let us know if you're attending and would like to meet with Marc and Shaun while you're there! Learn more about CAMEX here.

eBay: On Location - eBay: On Location is coming to Atlanta, Georgia March 19th to 20th, 2010. The show will be geared towards small businesses and part-time sellers with a focus on growing business. Click here for all the details!

Marketplace News

Amazon - Amazon will soon be making a change to the Communication Manager, the system that facilitates e-mail communication between buyers and sellers in the Amazon marketplace. Amazon's intention is to increase the privacy and security of buyer-to-seller communication, resolve disputes faster and better, reduce A-Z claims, and eliminate unnecessary contacts during claims investigations. Please click here for Amazon's complete announcement.

Extras

We can't deny that just about everywhere we turn there's a Facebook update, a Tweet, or MySpace blog to be read. The world is on a communication overload, which is great when you're working in an industry that changes as quickly as this one! Social media outlets can be just as beneficial to your friends list as they can to your business. Check out Amazon Seller Support on Twitter and become a fan of FillZ on Facebook!

New Seller Corner

I sold an item and the order was marked N/A. Why is the item still active?

Please pay special attention to these orders as they could indicate a double sale, or a delay in time between order placement and order retrieval.

If the item is active and you'd like to ship it, please delete the listing manually.

Please click here for how to!

CS Tip

I sell on Abebooks. How can I eliminate the risk of shipping unpaid orders?

Start by going to 'Settings' -> 'Marketplaces' -> 'Configuration for Abebooks.com'. Check the box next to 'Enable auto-confirmation on marketplace (when order moved to In Process)' and click 'Save'.

By activating this setting you will not be able to move an order to In Process status if the credit card was rejected.

If this setting is not activated or if you fail to move the order to In Process status before shipping, the orders will be confirmed a few hours after they are moved to Shipped status and you will not be immediately notified of credit card rejections.

Referral Program

FillZ rewards clients who refer our business to their friends and associates. Here's how it works:
1. You spread the word about FillZ.
2. A new client references your FillZ user name or store name at sign-up. **It is very important for the new seller to use either of these two identifiers.
3. We credit your account in the amount that the new client pays to FillZ after the first full month of chargeable services.

It's that easy!